Installation
Set Up Right. From Day One.
What it covers
Every VINCI machine is installed by a certified VINCI technician who ensures that your equipment is set up correctly from the very first day. We handle everything from positioning and plumbing connection to pressure calibration, water filter installation, and initial performance testing. We do not consider an installation complete until your machine is pulling shots that meet our standard and yours.
How it works
Step 1. Confirm your order. Once your machine is confirmed, our team contacts you to schedule the installation at a time that suits your operation.
Step 2. We arrive prepared. Our certified technician arrives with all necessary tools and materials — no waiting, no delays.
Step 3. Full setup and handover. We complete the installation, run performance tests, and walk your team through the basic operation of the machine before leaving. A full installation report is provided for your records.
Preventive Maintenance
Peak Performance. Every Day.
What it covers
Regular preventive maintenance is the single most important thing you can do to protect the performance and longevity of your espresso machine. VINCI's maintenance program covers full internal cleaning, group head inspection, gasket and screen replacement, boiler pressure check, pump calibration, and a complete performance test — all carried out by a certified VINCI technician on a scheduled basis.
Why it matters
Coffee machines work hard. Mineral deposits, coffee oils, and general wear accumulate over time and gradually degrade performance, often before any visible signs appear. Our preventive maintenance program catches and addresses these issues before they become problems, keeping your machine in peak condition and avoiding the cost and disruption of emergency repairs.
How it works
Step 1. Set your schedule. We work with you to establish a maintenance frequency that suits your machine's workload and usage patterns.
Step 2. We come to you. Our technician visits on the agreed schedule, carries out the full maintenance protocol, and documents the work completed.
Step 3. You receive a report. After every visit, you receive a full maintenance report with the condition of your machine and any recommendations for upcoming attention.
Spare Parts
The Right Part. Fast.
What it covers
VINCI maintains a comprehensive inventory of genuine spare parts for all machines and grinders in our range. From group head gaskets and shower screens to pump assemblies and boiler components, we stock the parts your equipment needs — and we move fast when you need them.
Our commitement
We understand that downtime in a coffee operation is not just an inconvenience — it is lost revenue. Our spare parts service is designed to minimize the time between a fault and a fix. Genuine parts, fast dispatch, and technical guidance from our support team ensure that your machine is back in operation as quickly as possible.
Warranty
Protected from Day One.
What it covers
Every VINCI machine and grinder comes with comprehensive warranty coverage. Our warranty protects against manufacturing defects, component failures, and performance issues under normal operating conditions. Coverage periods vary by product, full details are provided at the point of sale and included in your product documentation.
Our approach
We handle warranty claims directly and without unnecessary complexity. If something goes wrong with your machine within the warranty period, contact our support team and we will assess, respond, and resolve. No lengthy processes, no passing the responsibility, just fast, professional resolution.
Technical Support
Help When You Need It.
What it covers
VINCI's technical support team is available to assist with any operational questions, troubleshooting needs, or technical issues you encounter with your equipment. Whether it is a simple calibration question or a more complex fault diagnosis, our team has the knowledge and the resources to help.
How to reach us
Contact our support team by phone, email, or through the support form on this page. We respond to all inquiries within 24 business hours and aim to resolve the majority of technical issues remotely, minimizing disruption to your operation.
TRental Programs
No Upfront Investment. Just Great Coffee.
What it covers
VINCI's rental program is designed for businesses that want professional coffee equipment without the upfront capital investment. Our rental packages include machine supply, delivery and installation, scheduled preventive maintenance, technical support, and access to the VINCI service network — all covered by a simple, transparent monthly fee.
Who it's for
Our rental program is particularly popular with offices, hotels, and businesses that are scaling or launching new locations. It removes the barrier of upfront investment, simplifies budgeting, and ensures that your equipment is always maintained to the highest standard with no surprise costs.
What's included
- Machine supply and delivery
- Professional installation
- Scheduled preventive maintenance
- Technical support and fault response
- Genuine spare parts coverage
- Flexible contract terms.